Yes, we ship internationally!

Shipping is calculated in the checkout process on our online store and is based on the weight and size and your international location. All orders are sent via Australia Post’s Regular Service and take up to 5-14 business days to arrive after dispatch (shipping may take longer to some countries).

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates and taxes within their own country. French Consul is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office. Please note, freight disruptions and delays may occur due to issues caused by international or Australian events and holidays.

How fast do you process orders?

All orders placed are dispatched within 1-2 business days, this includes orders sent with our Express Post service. Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

Can I ship to a PO Box?

Within Australia, we can ship to a PO Box. If you are shipping outside of Australia we cannot ship to PO Boxes.

Customs/Import Duties/Taxes

All customers are responsible for customs/imports duties & taxes. French Consul is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. We recommend contacting your local customs office for further information.

Shipping Limitations

Unfortunately, due to carrier limitations, we are currently unable to ship to the following countries/regions: Algeria, Cuba, Indonesia, Iran, Israel, Korea, Democratic People’s Republic Of (North Korea), Kuwait, Morocco, Nepal, Nigeria, Pakistan, Russia, Saudi Arabia, Sudan, Syria.

Please note, we are also unable to ship to hotels, so please use a private address only.

What is your Returns Policy?

We want you to be completely satisfied with your online linen purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

– The item must be returned within 14 days of receipt of your purchase together with original proof of purchase.

– Items must be returned in original condition, unworn, unaltered, and unwashed.

We reserve the right to reject any request for returns that do not comply with the conditions above or do not fall under Australian consumer law.

Unfortunately we do not accept returns from the ‘Le Parfum Charmant’ range unless the items are faulty.

If you have any questions regarding your return, please contact he***@fr**********.co

How do I return an item?

First, please read our Returns Policy above.

To return an item, please post items to French Consul, PO Box 132, St Ives NSW 2075 Australia

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to five business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. French Consul is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

What if my item is faulty?

We’re so sorry if an item you received is not in perfect condition. Please email he***@fr**********.co and attach photos of the fault. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We reserve the right to reject any request for returns that do not comply with the returns conditions above or do not fall under Australian consumer law.

What if I receive an incorrect item?

If you have received an item you did not order, please email us at he***@fr**********.co so we can resolve this for you.

Do I pay for shipping my return?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund. We recommend sending via a traceable method and to retain proof of postage until you have received confirmation that your return has been processed.

How will I be refunded?

Upon receipt of the items, they will be checked to make sure they meet the return conditions above and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

We endeavour to process refunds as soon as they are received but please allow up to five business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Can I exchange an item?

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different item, we recommend purchasing the new item and following the returns process for a refund.